Terms of Sale
These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won’t be able to process your order. We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.
Our Website and Personal Data
Your use of our site is governed by our Website Terms of Use. We only use your personal information in accordance with our Privacy Policy. Please take the time to read both of these, as they include important terms which apply to you.
Descriptions and Product Information
All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we are unable to guarantee that your computer’s display of the colours accurately reflects the true colour of the products.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Sergio Sarkis catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.
Purchasing Products
You can purchase our products through our online checkout process. Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. Your offer will only be accepted when we send you an e-mail that confirms that the products have been despatched. The contract between us will only be formed when we send you this despatch confirmation.
If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.
Product Prices
The prices displayed on this international site are quoted in GB Pounds and Euros. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
Prices quoted in GB Pounds and Euros include VAT and are subject to change if the applicable rate of VAT changes before your order is accepted. You may purchase from either the GB Pounds price list or the Euro price list, by the use of the currency widget located on the top right of the page.
Your order may then be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the courier or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order.
All prices for our products include postage and packaging, which will be charged at the rates advised to you during the checkout process before you confirm your order. For more information, check our Shipping & Returns page.
Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.
Your payment shall not be deemed to have been received by us until we have received payment in cleared funds and replied by email that your order has been dispatched.
How to Pay
You can only pay for products using a Visa, Mastercard, Amex, Maestro, Shoppay, Apple Pay, Amazon Pay. Please refer to our Payment Methods page for the debit and credit cards we accept.
Payment for the products and all applicable delivery charges will be taken at the time of ordering.
Sergio Sarkis Gift Card and Stored Credit
The value of any purchases will be deducted from the value on the gift card. No change will be given. The gift card cannot be redeemed or exchanged for cash or vouchers.
You can buy the digital gift card from us by following the instructions on the Gift Cards page and once your payment has cleared, the digital gift card will be sent to the recipient’s email address that you set out in your order. The recipient will be responsible for its safekeeping and proper use. From time to time digital gift card can get caught up in spam filters, and the recipient should make sure they check these filters.
We cannot be held responsible for any digital gift card which is emailed to an incorrect address that you supplied, or which is lost, stolen or deleted. We also cannot take responsibility for digital gift card that cannot be delivered to the recipient’s email address because of spam filters, firewalls or other security measures operating on their system, capacity of their mailbox or any other factors outside our control.
The digital gift card will contain a voucher code and the recipient will be required to register an account at www.sergiosarkislabel.com so that they can redeem the digital gift card as stored credit. They can view the balance when they log into their account, and when submitting an order they will be given the option to redeem the stored credit at checkout. The recipient can spend above the stored credit value using their debit/credit card or Amazon Pay to pay the difference, or spend less, in which case the remaining stored credit will stay on their account for future use.
Online orders paid for with stored credit that are subsequently returned or cancelled will be refunded as stored credit.
Only gift cards purchased online can be refunded within 14 days of purchase if the card has not be used.
All refunds/exchanges of goods purchased with the SP gift card will be made in accordance with Sergio Sarkis's Returns Policy. This does not affect your statutory rights.
Shipping & Delivery
We deliver using The Royal Mail (First Class) as we have found it both cost effective and reliable. Please note that we do not ship to PO Boxes.
- United Kingdom: All shipping within the UK is completely free.
- European Union: All shipping within the EU is completely free.
- Rest of the World: Not currently available
In normal circumstances your order should arrive within under 30 days. Usually it will arrive within 7 days. However, we cannot be held responsible and do not accept any liability for any delays outside of our control.
We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
If an incorrect destination country is selected during the checkout process, or the address entered doesn’t correspond to the country selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to despatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges.
Returns Policy (Replacements, Exchanges & Refunds)
We want you to be happy with your order, which is custom made especially for you. If for any reason, you are not happy with your T-shirt, we will gladly replace or exchange it free of charge within 14 days of receiving your order (as long as they are returned in their original condition; unworn, unwashed, with original tags). For all plain T-shirts (without a front or back print), we can also offer a full refund.
Contact us at support@sergiosarkislabel.com with the following information:
- Your order number
- Shipping confirmation email
- Reason for Return / Exchange (too big, too small, faulty print, other)
- Photos of your product
The return address for all items are:
Email: support@sergiosarkislabel.com
Online Security
The Sergio Sarkis Label website uses the Shopify platform, which is one of the safest and well-known e-commerce platforms in the world.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
Limitation of Liability
If we fail to comply with these terms, we are only responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. You agree that the maximum amount we shall be liable to you for shall be strictly limited to the value of your order.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
Complaints Procedure and Notices
If you are not satisfied with the level of service you receive, please do let us know by contacting us by email or post:
- Email: support@sergiosarkislabel.com
- Address: Sergio Sarkis Limited, 46 Elm Park Gardens, Flat 5, London, SW10 9PA, England, U.K.
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.
General
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. You have not relied on any other material other than this agreement. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
Governing Law
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
Company Information
Our site is operated by Sergio Sarkis Limited. Registered in England No. 9052791. Registered Office: 46 Elm Park Gardens, Flat 5, London, SW10 9PA, England